Frequently Asked Questions
What pest control and lawn services do you provide?
We provide a full range of services for Austin-area homeowners and business owners. Our pest control programs cover:
- Ants and termites
- Flying Insects
- Bed bugs
- Other common Central Texas pests
We also provide comprehensive lawn care programs that include:
- Insect control
- Weed control
- Fertilization and natural soil enrichment
How do I schedule service?
To schedule an initial or follow-up consultation with one of our expert inspectors, use our online "Schedule Service" form.
Can you accommodate my schedule?
Austinites are a passionate, on-the-go bunch. That's why we offer extended service hours, including weekend availability, to accommodate your hectic schedule. Just let us know which times work best for you and we'll meet your needs accordingly.
Do you provide service cost estimates?
All initial service consultations come with detailed descriptions of treatment and service options as well as cost estimates tailored to your property's specific needs. Our initial Inspection and estimate is always provided with no cost or obligation.
How often will you need to return for follow-up service appointments?
The exact frequency of service varies in accordance with your property's needs and the customized program we've established for you. Pest control service frequencies depend on the nature of the issue. In general though, pest control is delivered every other month and lawn care is four times a year.
How can I contact you directly?
You can contact us directly by emailing email@example.com or calling (512) 837-9681.
How do I manage my account?
You can view your account status, pay your bill and handle other important aspects of your relationship with us by logging into our convenient customer portal.
Do you offer any warranties or guarantees?
The nature and extent of our warranties and guarantees vary with the type of service being covered. For instance, our rodent exclusion program comes with a comprehensive warranty with renewable terms of one year. Ask your service expert for details about coverage on your specific programs. For general pest control it's simple: if you're an ongoing customer, we come back as often as we need to until your crawling insect problem is fixed.
What is Integrated Pest Management?
Integrated Pest Management (IPM) is a holistic, low-impact approach to pest control. At its core, IPM is about achieving effective, long-lasting results while minimizing the impact on people, pets and the natural environment. In short, it's common sense practices combined with limited amounts of chemical products to control any pest problem.
How do I know Chem-Free is actually eco-friendly?
In addition to our rigid adherence to Integrated Pest Management protocols, we're proud to be a certified Green Pro pest control company. More than 99% of our U.S.-based competitors don't qualify for this distinction, which recognizes firms that employ a comprehensive set of low-impact pest control techniques. Simply put, we're among America's most eco-friendly pest control companies.
How do I provide feedback about your services?
Our contact page has a simple feedback form. If you have questions, comments or concerns, we'd love to hear from you!
Can I hear from current or former Chem-free customers?
Although we don't like to brag, we do love when current and former customers talk about us. To hear from a representative selection of satisfied Chem-free customers, check out our testimonials page.